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We are committed to providing a high quality service to all our customers, but if something goes wrong we need to know. This will help us learn from our mistakes and improve our standards.
Freedom of information Act 2000
Data Protection Act 1998 - we keep information about you - such as your name, telephone, address. You are entitled to know what information is stored about you - for further information regarding our confidentiality policies please contact us at -
Princess Homecare Customer services 01793 852473
Who are our customers?
Anyone who we provide care to or assist in their home, residential or nursing home.
What are customer service complaints?
Complaints about the standard of service provided to you by us. Anything you consider to be unacceptable in our dealings with you, if you consider there have been delays in dealing with a request or problem, or that a member of staff has been rude to you.
What are not customer service complaints?
Complaints about a decision which has been based on Wiltshire County Council, CQC or Social Services decisions, for these you should write to the person you have been dealing with, their name is usually at the top of the page.
Our goal
We hope to be able to resolve your complaint simply, quickly, fairly and confidentially.
Our customer services complaints procedure can be seen, ask for customer services when contacting us at -
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