Frequently asked questions

What if I need help?

We will assist you - it may be to contact the medical profession or a friend, perhaps a prescription or immediate shopping - just tell us!

Who can I talk to?

Our dedicated staff are trained to listen and take messages, if you wish to pass on a message this can be done - don't forget, all information received is treated in confidence.

Can I change my visits?

Yes - talk to our coordinator, we are flexible - times can be changed to suit your requirements or just a 'one off' change maybe to accommodate a social/ medical appointment.

What do I do if my carer doesn't arrive?

If your carer has not arrived within a reasonable time of your usual visit (we allow a 15 minute window for traffic etc) ring the emergency number 01793 381000 or 07823770600 it may be he/she has been delayed with a previous client or her phone contact is unavailable.

For further details of our services please contact customer services on 01793 381000.

The above information is available in Braille, larger print or language of your choice.

Some useful contacts

  • Princess Homecare - 24hr service 01793 381000
  • Care Quality Commission 03000 616171
  • Social Services helpdesk - 01225 713001
  • General Social Services Council (GSSC) - 0845 603 1570



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