| We are regulated | WHO regulates us |
 |
|
We are regulated and inspected annually by the Care Quality Commission (CQC). Our Registration Number is D010000570.
Our annual inspection report can be viewed on www.cqc.org.uk. You can click on to link "search a service" and search for Princess Homecare or click here to go directly to our reports page.
|
| Requirements | CSCi Rules |
|
- All staff conducting personal care to be CRB (Criminal Records Bureau) checked
- All staff conducting personal care with adults to be POVA (Protection Of Vulnerable Adults) checked
- All staff attending to child care to be CRB enhanced
- All staff to declare previous employers
- All Staff conducting Personal care to receive NVQ cert. training within 6 months
- All staff to undertake specialist training to the level of customer requirements
|
| We'd like to hear from you if | Customer Loyalty |
|
|
We'd like to hear from you if you are pleased with our service; you can tell us what we do well so that we know our improvements are working; tell us who does what well and when - our staff are willing to accept praise, to know when they are doing their job well and are appreciated. This also helps with their qualification process as all compliments are included in the marking, which can influence their salary adjustment. You can also tell the Inspectors (click here for contact detailts), they are keen to know when an Agency performs well.
|
| Certificate of employer's liability insurance | Professional Indemnity |
|
|
Provided by CIS policy No: cc08069722
|
| Standards for Professionals | Ethical guidance |
|
|
Standards for Health Care Professionals sets out principles of practice -
- Putting clients interests first and acting to protect them
- Respecting Clients dignity and choice
- Protecting clients confidential information under the Data Protection Act 1998
- Co-operating with other members of the team and other healthcare colleagues in the interests of the client
- Maintaining professional knowledge and competence
- Being trustworthy
|
